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Director of Student Welfare and Support Services, University of Oxford

The University of Oxford is seeking to appoint to the role of Director of Student Welfare and Support Services (SWSS). This is a key role within the Academic Administration Division (AAD), the University’s group of central services focused on students, student support and their learning. The Director provides leadership to a substantial and critical student-facing service team operating within the context of several layers of student welfare support offered at departmental, college and University level. As such, the Director is responsible for the overall development of these central services whilst promoting coordination and communication across the University in its provision of welfare support. In addition, the Director has institutional responsibility for relevant statutory policy engagement such as safeguarding.


Reporting to the Academic Registrar, as head of AAD, this appointment provides an exciting opportunity to join the service as it looks to further refine student welfare policies and practices of one of the world’s leading universities, and make continued progress with the implementation of our student Mental Health and Wellbeing Strategy.  Our focus on student welfare and their wellbeing remains high as we transition out of the pandemic, aiming to take advantage of those approaches to service delivery that have proven most effective whilst restoring aspects of provision that have necessarily been curtailed.  


We are looking for an exceptional senior leader with extensive experience of student facing service delivery and an appreciation and acceptance of the professional standards and practice of the services within SWSS (including counselling, mental health and disability advisory support). You must be able to work collaboratively and effectively with students and colleagues across the collegiate University, and be able to contribute effectively and creatively to the development, communication and implementation of strategy and policy. Individuals must demonstrate intellectual rigour, political astuteness, decisiveness, and a firm but human approach with an ability to juggle competing priorities.  


Job Description




For an informal discussion about the role, please contact Dr Saira Shaikh, Academic Registrar, Academic Administration Division, via e-mail at

Contact email for applications is . The closing date for applications is 12.00 noon on Thursday 13th May.